Leapsome
HR Tech
CustomerImplementationManager(d/f/m)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Implementation Manager (d/f/m) at Leapsome. Skills: Data Migration, Customer Communication, Scripting. Own customer data migration process. Assess data quality”
What You'll Achieve.
Make work fulfilling for everyone; Reshape the future of work; Create environments where people achieve goals; Create environments where people learn and grow; Create environments where people build motivation and engagement; Achieve HR excellence; Empower high-performing teams; Automate HR processes; Connect HR processes; Simplify HR processes; Ensure high adoption by employees; Ensure high adoption by managers; Ensure high adoption by People teams; Make data migration smoother; Make data migration self-serve; Do migrations faster; Do migrations more accurately
Industry & Context.
Spot inconsistencies; Catch inconsistencies early; Help customers make better decisions; Guide toward a setup that works; Unblock customer conversations; Solve complex data questions; Solve integration questions
What They're Looking For.
Must Have
Ownership of complex, multi-layered data projects end-to-end, Highly proficient in Google Sheets, Comfortable writing scripts (e.g. Google Apps Script), Sharp eye for data quality issues, Customer communication, Discovering product features, Integrations, APIs and webhooks are not new, Organized and transparent, Curious about how systems connect, Builder's mindset
Nice to Have
AI-assisted approaches to data transformation
What You'll Do.
Own customer data migration process
Automate repetitive file sorting
Introduce migration process
Set customer expectations
Keep communication efficient
Keep communication timely
Help customers make better decisions
Guide toward a setup that works
Build up deep knowledge of modules
Provide feedback to Product Team
Make data migration smoother
Make data migration self-serve
Look for ways to do migrations faster
Look for ways to do migrations accurately
Build out better tooling
Build out smarter AI use
Build out improved templates
Build out improved guides
How You'll Work.
Team & Collaboration
Coordinate between stakeholders in CS, Onboarding, Sales, Product; Keep shared progress tracker current; Join final sign-off calls; Step in to unblock customer conversations; Become a go-to resource for CS team; Tap for complex data questions; Tap for integration questions
Communication Scope
Customer communication; Constructive pushback; Efficient and timely communication; Async communication; Timely messages; Jumping on calls; Flagging issues early; Guiding customers
Process & Methodology
Manage complex data projects
Full Job Description
What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market. It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work! WHAT YOU WILL DO: - Own the customer data migration process end-to-end - You take raw customer data, assess its quality, reformat it to Leapsome's requirements, and execute the upload. This covers employee records, historical attributes, user documents, document templates, absence histories, and onboarding and offboarding workflows. - You work primarily in Google Sheets and use scripting tools like Google Apps Script to automate repetitive file sorting and restructuring. You spot inconsistencies before they become problems and know how to push back constructively when a customer's data isn't ready. - Customer communication and consultation - You introduce the migration process, set expectations on what the customer needs to provide, and align on timelines. After that, you keep communication efficient and very timely: most follow-up is async
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