Gorgias
Technology
CustomerImplementationManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Implementation Manager at Gorgias. Skills: Customer onboarding, AI Agent configuration, Customer relations. Manage onboarding process. Conduct implementation sessions”
What You'll Achieve.
Achieve key business results; Drive measurable outcomes from day one; Foster meaningful connections; Contribute to sustained growth; Contribute to customer satisfaction
Industry & Context.
Mitigate roadblocks
What They're Looking For.
Must Have
2-3+ years in SaaS, 2-3+ years experience crafting project timelines, Excellent communication skills, Excellent interpersonal skills, Excellent follow-up skills, Excellent attention to detail skills, Proficient in concurrently managing up to 30 accounts, Adaptability to change, Quick learning, Ability to keep up with new product developments, Ability to keep up with process changes, Comfortable configuring AI tools, Comfortable discussing automation strategy, Learning new AI capabilities quickly
Nice to Have
E-commerce experience is a plus
What You'll Do.
Manage onboarding process
Conduct implementation sessions
Conduct optimization sessions
Drive activation ratio
Reduce time to activation
Demonstrate expert knowledge
Drive value-driven adoption
Ensure seamless communication
Document customer interactions
Document customer feedback
Analyze customer data
Interpret e-commerce customer data
Optimize support strategies
Drive project timelines
Assist companies launching
How You'll Work.
Team & Collaboration
Internal teams
Communication Scope
Consultative conversations
Process & Methodology
Project management, Project timelines
Full Job Description
We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. ABOUT THE TEAM The Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic implementation approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and AI Agent. Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. As AI becomes central to how merchants support their customers, we're at the forefront of helping businesses unlock automation, configure AI Agent, and drive measurable ou
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