CustomerHappinessRepresentative

About NORY: At NORY, we design learning journeys where every child in NYC and Boston becomes a risk-taking entrepreneur, inquisitive problem solver, and empathetic leader. As the largest and fastest-growing STEM camp provider in NYC with 5,500+ campers annually, we are the Disney World of STEM education, where each learning experience is magical, impactful, and memorable. Dive into our world at: www.nory.co/summer http://www.nory.co/summer, and watch this video: https://youtu.be/G8vgorW3y7U.   Job Description: NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills. Responsibilities: - Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. - Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. - Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. - Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. - Collaborate with cross-functional teams to meet customer needs and drive process improvements. - Assist with special projects to support the customer happiness team, such as research or system development projects. Attributes: - Empathetic problem solver with excellent written and verbal communication skills. - Skilled at building long-term relationships and proactive in improving processes. - Purposeful and driven, passionate about achieving results and making an impact. - Positive attitude, solution-oriented mindset, and accountable in commitments. - Open to feedback, continuously learning, and a team player who values empathy and compassion. Job Details: - Hours: 10-30 hours per week, Weekend partial availability preferred - Compensation: $20 per hour. Join Our Vision: We are searching for professionals wh