NORY
Hiring: HQ
CustomerHappinessRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Happiness Representative at NORY. Skills: Customer Success, Customer Service. Provide exceptional customer service. Resolve inquiries and issues promptly”
Industry & Context.
Empathetic problem solver
What They're Looking For.
Must Have
Exceptional communication skills, Relationship-building skills
What You'll Do.
Provide exceptional customer service
Resolve inquiries and issues promptly
Build positive relationships with customers
Maintain positive relationships with customers
Anticipate customer needs
Ensure customer satisfaction
Conduct customer outreach
Conduct customer follow-ups
Provide personalized support
Ensure continued customer engagement
Maintain accurate customer interaction records
Monitor customer feedback
Identify improvement areas
Collaborate with cross-functional teams
Drive process improvements
Assist with special projects
Support customer happiness team
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Written communication; Verbal communication
Full Job Description
About NORY: At NORY, we design learning journeys where every child in NYC and Boston becomes a risk-taking entrepreneur, inquisitive problem solver, and empathetic leader. As the largest and fastest-growing STEM camp provider in NYC with 5,500+ campers annually, we are the Disney World of STEM education, where each learning experience is magical, impactful, and memorable. Dive into our world at: www.nory.co/summer http://www.nory.co/summer, and watch this video: https://youtu.be/G8vgorW3y7U. Job Description: NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills. Responsibilities: - Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. - Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. - Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. - Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. - Collaborate with cross-functional teams to meet customer needs and drive process improvements. - Assist with special projects to support the customer happiness team, such as research or system development projects. Attributes: - Empathetic problem solver with excellent written and verbal communication skills. - Skilled at building long-term relationships and proactive in improving processes. - Purposeful and driven, passionate about achieving results and making an impact. - Positive attitude, solution-oriented mindset, and accountable in commitments. - Open to feedback, continuously learning, and a team player who values empathy and compassion. Job Details: - Hours: 10-30 hours per week, Weekend partial availability preferred - Compensation: $20 per hour. Join Our Vision: We are searching for professionals wh
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