CustomerGrowth&SuccessManager

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! We’re looking for a Customer Success & Growth Manager to support members throughout their journey while driving customer engagement, retention, and account growth. This role combines customer success, relationship management, and growth-focused account management to help members succeed in their preparation and continuing education journey. You’ll build strong long-term relationships with members, deliver exceptional support experiences, identify opportunities for renewals and upgrades, and help grow firm or group memberships. The role also involves collaborating cross-functionally to improve customer experience, workflows, onboarding, and retention strategies. The ideal candidate is proactive, relationship-driven, consultative, and comfortable working in a fast-paced environment while leveraging AI tools and process improvements to support both customer success and business growth. Responsibilities: * Serve as the main point of contact for members throughout their licensure journey * Build strong, long-term relationships with candidates as they progress through the ARE and continuing education programs * Celebrate member milestones and create positive customer experiences * Encourage customer loyalty and help turn members into brand advocates * Identify opportunities for membership renewals, upgrades, and additional services * Spot potential firm or group membership opportunities from individual member interactions * Support long-term business opportunities in partnership with the sales team * Contribute to customer retention, account growth, an