Pine
SaaS
CustomerGrowthSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Growth Specialist at Pine. Skills: Customer retention, Revenue growth, Client relationship management. Manage client health records. Log all interactions”
What You'll Achieve.
Retain clients; Grow revenue within existing base; Deliver new stories to Marketing each quarter
Industry & Context.
Resolve escalations; Resolve issues
Onsite visits
What They're Looking For.
Must Have
Proven experience in Customer Success, Account Management, or Client Services, Commercial acumen, Experience managing growth targets, Experience managing account-level P&L, Hands-on experience with customer lifecycle management, Hands-on experience with retention strategies, Track record of managing escalations, Proficient in HubSpot CRM or equivalent
Nice to Have
Familiarity with ERP platforms, Familiarity with the ISV ecosystem, Experience managing partner-switch engagements, Experience managing onboarding engagements
What You'll Do.
Manage client health records
Update sentiment scores
Keep contact data current
Identify at-risk clients
Act before churn occurs
Segment customer base
Run targeted programs
Maintain scheduled contact
Run structured engagement cadence
Identify upsell opportunities
Identify cross-sell opportunities
Own expansion revenue
Report expansion revenue
Report pipeline monthly
Coordinate on account strategy
Coordinate on client roadmaps
Coordinate on upsell timing
Act as primary escalation contact
Drive support team to resolve issues
Drive delivery team to resolve issues
Manage transition to managed support
Manage transition to long-term engagement
Manage onboarding of partner-switch clients
Define scope for new support agreements
Define commercial terms for new support agreements
Define deliverables for new support agreements
Ensure pricing is documented
Ensure service scope is documented
Ensure client expectations are documented
Identify satisfied clients for case studies
Identify satisfied clients for testimonials
Identify satisfied clients for referrals
Maintain live advocacy pipeline
Deliver new stories to Marketing
Manage day-to-day ISV partner relationships
Track joint deal flow
Coordinate on shared client opportunities
How You'll Work.
Team & Collaboration
Bridge between clients and delivery teams; Bridge between clients and support teams; Bridge between clients and ISV teams; Coordinate with Sales; Coordinate with Consulting
Communication Scope
Client presentations; Internal communication
Full Job Description
## Description One of Pine's portfolio companies is seeking a Customer Growth Specialist to own the post-sale client relationship. This role is responsible for retaining clients, growing revenue within the existing base, and resolving escalations. The successful candidate will act as the bridge between clients and the delivery, support, and ISV teams — keeping expectations aligned and commitments met. This is a full-time hybrid role based in Australia, reporting to the Head of Sales. ## What You'll Do Customer Engagement, Retention & Sentiment Manage client health records in HubSpot: log all interactions, update sentiment scores, and keep contact data current. Identify at-risk clients early — using support ticket volumes, engagement gaps, and usage signals — and act before churn occurs. Segment the customer base into detractors, neutrals, and advocates; run targeted programs for each group. Maintain scheduled contact with key clients through calls, onsite visits, and quarterly business reviews. Account Management & Growth Run a structured engagement cadence (calls, meetings, site visits) based on client tier and classification. Identify and pursue upsell and cross-sell opportunities: additional modules, licences, and managed services. Own expansion revenue targets; report closed expansion and pipeline monthly to the Head of Sales. Coordinate with Sales and Consulting on account strategy, client roadmaps, and upsell timing. Client Delivery Oversight & Escalation Act as the primary escalation contact for all active delivery and managed support clients. Drive the support or delivery team to resolve issues on time and within agreed commercial terms. Manage the transition of project clients into managed support and long-term engagement models. Client Onboarding & Commercial Structuring Manage onboarding of partner-switch clients moving their software support to the company. Define scope, commercial terms, and deliverables for new support agreements. Ensure pricing, servi
Applying for this Customer Growth Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Pine?
Real rants from real employees. Read before you apply.