spektr

FinTech

CustomerGrowthManager

£45–65k ~AI est. London, England, United Kingdom FULL TIME
The Brief

“Customer Growth Manager at spektr. Skills: Account development, AI-led expansion, Automation opportunity. Build and maintain structured account map. Run discovery sessions with clients”

What You'll Achieve.

Make sure every client goes live fast; Keep clients healthy; Grow client accounts

Industry & Context.

FinTech
Problems you'll solve

Identify opportunities; Size opportunity; Quantify value

Eligibility Requirements

Travel regularly to client sites

What They're Looking For.

Must Have

2–5 years commercial, consulting, or strategic customer success role, Structured a commercial argument or business case from scratch, Think in systems and frameworks, Willing to spend significant time at client sites, Builder role

Nice to Have

Comfortable having automation and AI conversations credibly, Steering out of bespoke solutions that are not scalable

What You'll Do.

Build and maintain structured account map

Run discovery sessions with clients

Build and maintain prioritised expansion opportunity framework

Build library of reference business cases

Identify clients' most repeated tasks

Size the automation opportunity

Build structured business cases

Quantify value of automation

Act as commercial voice of client

How You'll Work.

Team & Collaboration

Expansion lead; Product team; Founding team

Communication Scope

Commercial argument; Business case

Process & Methodology

Scoping, Piloting, Implementation

Free ATS check

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