Payoneer
FinTech
CustomerGrowthManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Growth Manager at Payoneer. Skills: Customer retention, Revenue growth, Volume expansion, Customer engagement. Lead program design. Execute global programs”
What You'll Achieve.
Improve key metrics; Enhance customer growth; Enhance customer retention; Achieve logo retention; Achieve revenue retention; Achieve volume growth
Industry & Context.
Problem-solving abilities
Some travel may be required
What They're Looking For.
Must Have
6+ years experience Growth, 6+ years experience Customer Success, 6+ years experience Strategy, 6+ years experience Business Operations, Analytical skills, Translate data into actions, Manage cross-functional initiatives, Manage global initiatives, English communication skills
Nice to Have
Experience in fintech, Experience in tech environments, Experience with customer segmentation, Experience with lifecycle programs, Experience with scoring models
What You'll Do.
Execute global programs
Focus on Early Life engagement
Focus on customer expansion
Translate business goals
Refine program strategy
Analyze customer behavior
Analyze performance metrics
Identify growth opportunities
Identify retention opportunities
Define success metrics
Collaborate with regional teams
Adapt global frameworks
Translate business needs
Create business requirements
Orchestrate collaboration
Ensure clear ownership
Ensure accountability
Drive test-and-learn culture
Drive iterative improvement
How You'll Work.
Team & Collaboration
Regional commercial team; Product Marketing; Lifecycle Marketing; Product teams; Analytics teams; Regional Customer Success; Global stakeholders; Technical teams
Process & Methodology
Program management
Full Job Description
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Summary We are looking for a strategic and data-driven professional to lead global programs focused on customer retention, revenue growth, and volume expansion. This role sits at the intersection of business strategy, analytics, and commercial execution, translating business drivers into scalable initiatives that improve key metrics across regions. As the Active Customer Growth Program Manager, you’ll collaborate extensively with the regional commercial team, Product Marketing, Lifecycle Marketing, Product teams and analytics teams to deliver a 360° approach to customer engagement, ensuring that our strategies address the full customer journey and meet the unique needs of high-value customers in a scalable way. This role involves leveraging insights, analyzing trends, and managing cross-functional projects to enhance customer growth and retention. Some travel may be required. Ideal Candidate The ideal candidate is comfortable in a fast-paced, multi-tasking environment with strong problem-solving abilities. You should have solid business acumen and data skills, enabling you to effectively engage with stakeholders across regional commercial teams, marketing, operations, data analytics, product and BizTech Ops teams. As a self-starter, you’ll identify opportunities for global initiatives, drive team obje
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