LangChain
AI/ML Infrastructure
CustomerGrowthManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Growth Manager at LangChain. Skills: Customer retention, Net revenue retention, Customer growth, Commercial advisor. Manage customer lifecycle post signature. Develop and maintain rolling forecast”
What You'll Achieve.
High retention rates; Meet or exceed quarterly and annual renewal and net retention targets
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in a quota-carrying, customer-facing role, Experience in Account Management, Experience in Customer Success, Experience in Renewals Manager, B2B SaaS experience, Proven track record of success in meeting and exceeding retention and expansion quotas, Commercial acumen, Negotiation skills, Experience managing complex, multi-stakeholder renewal cycles, Technical aptitude, Ability to understand and articulate the value of complex technical products, Exceptional communication and presentation skills, Ability to build rapport and convey value to diverse audiences, Deep empathy for the customer's business objectives, Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting, Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment
Nice to Have
Familiarity with the modern AI/LLM stack, Direct experience at a high-growth, developer-first, or AI/ML infrastructure company, Experience managing renewals in a consumption or usage-based pricing model
What You'll Do.
Manage customer lifecycle post signature
Develop and maintain rolling forecast
Meet or exceed renewal targets
Identify and mitigate churn risk
Uncover and execute expansion opportunities
Build and nurture lasting relationships
Act as voice of the customer
Lead commercial negotiations
Structure renewal contracts
Manage quoting and procurement processes
How You'll Work.
Team & Collaboration
Collaborate with Product and Engineering teams; Partner with Sales, GTM Engineering, and RevOps teams
Communication Scope
Exceptional communication and presentation skills; Ability to build rapport and convey value to diverse audiences
Full Job Description
ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. We’re hiring a results-driven Customer Growth Manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention. KEY RESPONSIBILITIES - Manage the entire customer lifecycle post signature for a portfolio of commercial customers
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