Cloudbeds
Hospitality
CustomerGrowthManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Growth Manager at Cloudbeds. Skills: Upselling, Account expansion, Revenue generation. Upsell and cross-sell to existing customers. Build and manage customer pipeline”
What You'll Achieve.
Meet and exceed ambitious targets; Achieve above-quota sales performance
Industry & Context.
Problem-solving mindset; Analyze customer requirements; Propose tailored solutions
Willingness to travel
What They're Looking For.
Must Have
Meet and exceed ambitious targets, Develop and maintain relationships, Proactively identify upselling opportunities, Understand customer needs, Prepare and deliver sales presentations, Collaborate with onboarding and product teams, Keep abreast of industry trends, English and Spanish fluency
Nice to Have
Success in selling PMS, Portuguese fluency
What You'll Do.
Upsell and cross-sell to existing customers
Build and manage customer pipeline
Achieve above-quota sales performance
Ensure high quality deals
Minimize post-sale fallout
Analyze customer requirements
Propose tailored solutions
How You'll Work.
Team & Collaboration
Onboarding teams; Product teams
Communication Scope
Sales presentations; Product demonstrations
Full Job Description
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual. You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout. What You Bring to the Team: Meet and exceed ambitious targets and revenue goals set by the customer growth management team. Develop and maintain strong relationships with key stakeholders and decision-makers. Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication. Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives. Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs. Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products. Keep abreast of industry trends, competitor activities, and market
Applying for this Customer Growth Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Cloudbeds?
Real rants from real employees. Read before you apply.