Sanofi
Biopharma
CustomerFulfilmentManagementL2-1
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Fulfilment Management L2-1 at Sanofi. Skills: Customer Fulfilment, Project Support, Process Improvement. Lead OTIF improvement initiatives. Support OTIF improvement initiatives”
What You'll Achieve.
Achieve OTIF targets; Improve customer master data quality; Improve customer master data accuracy; Improve customer master data governance; Ensure data accuracy in dashboard reporting; Ensure data timeliness in dashboard reporting; Contribute to customer experience enhancement
Industry & Context.
Problem solving
What They're Looking For.
Must Have
3-5 Years of experience in Customer Fulfilment, Bachelor's degree
Nice to Have
Knowledge of upstream Biopharma processes, Understanding of downstream Biopharma processes, Understanding of local trade environment, Understanding of cost to serve finances, Ability to drive/track Customer Fulfilment improvements, Project management skills, Analytical skills, Skilled in scenario planning, Skilled in risk/benefit analysis, Skilled in contingency planning, Skilled in problem solving, Willingness to drive change, Good internal marketing skills, Good communication skills, Negotiation skills, Demonstrated high standards of integrity, Demonstrated high standards of professionalism, Demonstrated high standards of commitment, Ability to motivate resources, Ability to influence resources, Team facilitation skills, Relationship building skills, Ability to anticipate future consequences, Ability to identify mission critical issues
What You'll Do.
Lead OTIF improvement initiatives
Support OTIF improvement initiatives
Collaborate with Global Customer Fulfilment team
Analyze OTIF performance data
Identify root causes of delays
Implement corrective actions
Drive cross-functional alignment
Support integrated O2C processes implementation
Standardize order processing management
Improve customer master data quality
Improve customer master data accuracy
Improve customer master data governance
Manage customer contact returns
Manage customer contact complaints
Drive Sales-in Sales-out dashboard enhancement
Drive Sales-in Sales-out reporting enhancement
Develop improved analytics tools
Implement improved visualization tools
Ensure data accuracy in dashboard reporting
Ensure data timeliness in dashboard reporting
Provide insights based on analysis
Provide recommendations based on analysis
Train stakeholders on dashboard usage
Train stakeholders on dashboard interpretation
Support Customer Service improvement projects
Support Customer Service improvement initiatives
Participate in process optimization
Participate in digital transformation activities
Contribute to customer experience enhancement
Assist in change management activities
Coordinate with internal stakeholders
Support knowledge transfer
Document processes related to project
Handle transition after project implementation
Provide hypercare support
How You'll Work.
Team & Collaboration
Cross-functional alignment; Internal stakeholders coordination
Communication Scope
Internal marketing; Communication skills
Process & Methodology
Project management
Full Job Description
About the job **Main Responsibilities & Accountabilities:** **Job Purpose** This is a fix term position (until end of 2026) to support critical Customer Fulfilment/ Customer Engagement projects and initiatives during a period of organizational transition in Philippines. The role will focus on driving key strategic projects while maintaining operational excellence in customer fulfilment/ Customer Engagement processes. **Key Accountabilities** ü **OTIF Performance Improvement & Global Project Support** o Lead and support OTIF improvement initiatives in Philippines market o Collaborate with Global Customer Fulfilment team on OTIF projects and implementation o Analyze OTIF performance data, identify root causes of delays, and implement corrective actions o Monitor and report OTIF metrics and improvement progress to management o Drive cross-functional alignment to achieve OTIF targets ü **Integrated Order to Cash (iO2C) Project** o Support the implementation of integrated O2C processes, including: § Order processing management standardization § Customer master data quality, accuracy, and governance § Customer contact management (return, complaint ….) ü **Sales-in Sales-out Control Dashboard Improvement** o Drive the enhancement of Sales-in Sales-out control dashboard and reporting o Develop and implement improved analytics and visualization tools o Ensure data accuracy and timeliness in dashboard reporting o Provide insights and recommendations based on Sales-in Sales-out analysis o Train stakeholders on dashboard usage and interpretation ü **Additional Customer Service Projects** o Support other assigned Customer Service improvement projects and initiatives o Participate in process optimization and digital transformation activities o Contribute to customer experience enhancement programs o Assist in change management activities related to organizational transitions ü **Operational Support & Coordination** o Coordinate with internal stakeholders on project deliverables,
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