Mattel
Retail
CustomerFulfillmentAnalyst
“Customer Fulfillment Analyst at Mattel. Skills: customer fulfillment, order management, supply chain operations, Order-to-Cash processes, logistics operations, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Execute customer order processing activities with a high degree of accuracy using the AS400 order management system. Serve as the primary point of contact for retailer accounts and Sales Managers for all order, shi”
What You'll Achieve.
Ensure customer orders are processed efficiently and accurately from receipt through shipment; Drive operational excellence; Enhance customer satisfaction; Support continuous process improvement; Achieve fulfillment goals; Deliver accurate, timely, and customer-focused service; Continuously improving supply chain effectiveness; Minimize customer fines and deductions; Improve supply chain effectiveness and speed to market
Industry & Context.
Excellent analytical skills; Must be able to predict/diagnose problems and identify solutions
What They're Looking For.
Must Have
3+ years of experience in customer fulfillment, order management, supply chain operations, or a related role, Bachelor's Degree or equivalent relevant experience, Accountability to take personal ownership for delivering and exceeding your commitments, Communication skills to promote a free flow of information throughout the organization, Speed to pursue business objectives with passion and a sense of urgency, Knowledge of Order-to-Cash processes and logistics operations, Exceptional interpersonal and communication skills, Ability to achieve results through communications within a worldwide network of markets and sources, Excellent analytical skills, Must be able to predict/diagnose problems and identify solutions, Ability to work with minimum supervision and independently prioritize work without missing critical deadlines, Demonstrated ability to effectively manage multiple projects in a dynamic environment, Mature judgment and organizational skills, Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices, Exemplary attendance and job performance, Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves
What You'll Do.
Execute customer order processing activities with a high degree of accuracy using the AS400 order management system
Serve as the primary point of contact for retailer accounts and Sales Managers for all order
and fulfillment communications
Manage order exceptions related to inventory availability including shortages
allocation challenges
estimated delivery timelines
Monitor and support fulfillment performance metrics including fill rates
Minimize customer fines and deductions by ensuring compliance with customer-specific routing
and order requirements
Provide timely and accurate item
order and shipment information to customers
and management for use in planning
scheduling and forecasting
Build and maintain customer relationships through professional
and collaborative communication
Partner effectively with cross-functional teams including Supply Chain
and Finance to support positive customer experiences and operational efficiency
Support process improvement initiatives to enhance operational efficiency and customer service
Support deduction claims resolution activities and identify opportunities to improve supply chain effectiveness and speed to market
How You'll Work.
Team & Collaboration
Partner closely with internal cross-functional departments including Sales, Planning, Operations, and Finance; Partner effectively with cross-functional teams including Supply Chain, Logistics, Sales, and Finance to support positive customer experiences and operational efficiency; Ability to achieve results through communications within a worldwide network of markets and sources
Communication Scope
Communication skills to promote a free flow of information throughout the organization creates a feeling of energy, excitement, and personal investment; Exceptional interpersonal and communication skills; Ability to achieve results through communications within a worldwide network of markets and sources
Process & Methodology
Demonstrated ability to effectively manage multiple projects in a dynamic environment
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