CustomerFinancialSpecialistAssociate

## Accountabilities Manage inbound and outbound patient calls in a high-volume contact center, providing clear and empathetic financial guidance. Perform accounts receivable functions including payment collection, account resolution, installment plan setup, and application of discounts where applicable. Assist patients with billing, insurance coverage questions, financial assistance programs, and self-pay account management. Ensure accurate handling of patient accounts, including statement issues, insurance validation, and billing system updates. Maintain compliance with federal, state, and internal regulations related to healthcare billing and patient financial data. Collaborate with revenue cycle and operational teams to ensure consistent and efficient financial processes. Identify opportunities for process improvement and contribute recommendations to enhance patient experience and operational efficiency. Document interactions, complete required reports, and support system updates during organizational transitions or integrations. Requirements: High school diploma or GED required. Minimum of 1 year of related work experience; customer service experience preferred. Strong communication and interpersonal skills with the ability to explain complex financial information clearly. Experience in customer service, call center, or healthcare billing environments is highly valued. Ability to handle high call volumes while maintaining professionalism and empathy. Strong attention to detail, accuracy, and compliance with policies and procedures. Familiarity with billing systems, insurance processes, and revenue cycle workflows preferred. Problem-solving mindset with the ability to manage difficult conversations and resolve account issues effectively. Benefits: Healthcare coverage available from day one for full-time and part-time employees Dental and vision insurance options Paid time off and standard employee benefits package Supportive, collaborative, and patient-centered