ComeOn Group
iGaming
CustomerExperienceTeamLeaderTwilight/NightShift
“Customer Experience Team Leader - Twilight/Night Shift at ComeOn Group. Skills: Customer experience, Team leadership, Shift operations. Oversee real-time queue management. Monitor service levels”
What You'll Achieve.
Deliver outstanding customer service; Deliver exceptional customer experiences; Continuous improvement; Ensure seamless coverage; Ensure efficient workflows; Meet AML standards; Meet Fraud standards; Meet Responsible Gaming standards; Meet company standards
Industry & Context.
System outage resolution; Emergency handling
Flexible shifts, Evening operations, Night shift rotation possibility
What They're Looking For.
Must Have
Fluent in English, Proven customer service experience, Leadership skills, Communication skills, Interpersonal skills, Maintain peak focus, Productivity during shift, Leadership presence during shift
Nice to Have
Fluency in Danish, Fluency in Polish, Fluency in Swedish, Fluency in Finnish, Fluency in Dutch, Fluency in Scandinavian
What You'll Do.
Oversee real-time queue management
Monitor service levels
Monitor customer satisfaction
Monitor response times
Manage transition from daytime team
Ensure customer experience channels uninterrupted
Prepare shift reports
Dynamically adjust agent positioning
Establish proactive team
Implement development plans
Ensure seamless coverage
Ensure efficient workflows
Ensure AML standards met
Ensure Fraud standards met
Ensure Responsible Gaming standards met
Ensure company standards met
Organize motivational initiatives
Foster proactive work environment
Foster on-brand work environment
Handle system outages
Handle critical emergencies
Coordinate with engineering teams
How You'll Work.
Team & Collaboration
Collaborate across teams
Applying for this Customer Experience Team Leader - Twilight/Night Shift role?
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