JUST ONE | Recruitment & Executive Search agency
Pharmaceutical
CustomerExperienceSupervisor(Pharma)
“Customer Experience Supervisor (Pharma) at JUST ONE | Recruitment & Executive Search agency. Skills: Business development, Contract negotiation, Customer relationship management. Take ownership of customer issues. Follow problems through to resolution”
What You'll Achieve.
Maximize revenue; Maximize profitability
Industry & Context.
What They're Looking For.
Must Have
2 years relevant experience, Bachelor's in Commercial, Pharmaceutical or Science
Nice to Have
Master's degree
What You'll Do.
Take ownership of customer issues
Follow problems through to resolution
Develop service procedures and standards
Establish service mind within organization
Implement necessary processes
Keep accurate records
Document customer service actions
Document customer service discussions
Keep ahead of industry developments
Keep ahead of market trends
Apply best practices to improvements
Analyze price change requests
Evaluate margin impact
Evaluate potential incremental volume
Evaluate competitor price levels
Manage new business agreements
Coordinate requirements for agreements
Integrate contract requirements with operations
Establish clear territory plan
Focus on bringing in new CMO business
Analyze territory data
Develop strategic account plans
Implement strategic account plans
Develop tactical account plans
Implement tactical account plans
Maximize profitability
Define contract terms
Negotiate contract terms
Negotiate program terms
Ensure internal stakeholder support
Ensure internal stakeholder approval
Ensure external stakeholder support
Ensure external stakeholder approval
Collaborate with internal stakeholders
Design marketing strategies
Implement marketing strategies
Deliver marketing strategies
Design business development strategies
Implement business development strategies
Deliver business development strategies
Design business driven communication strategies
Implement business driven communication strategies
Deliver business driven communication strategies
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders
Communication Scope
Verbal communication; Written communication
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