CustomerExperienceSupervisor

At Tennis Australia, we’re creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you. We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds. **About the role** The Customer Experience Supervisor will be responsible for ensuring the service areas of Tennis World Melbourne venues, including Court hire, Membership, Programs, Coaching, Pro Shop, Restringing, Merchandise and Café all deliver the highest levels of customer service and efficiency. This role will be responsible for the service delivery and administration of areas within the Tennis World Customer Experience team. This includes but is not limited to; Functions, Memberships, Retail, Café and Coaching areas of the business. As a member of the Tennis World team, the Customer Experience Supervisor will take a ‘hands on’ approach working collaboratively with the team to provide excellent customer service. This role is 100% on-site across both of our venues at Albert Reserve and Melbourne Park. Please note that this role will require some evening and weekend work. Reporting into the Tennis World Customer Experience Lead (VIC) in this role you will: * Promote an effective, satisfying and productive working environment within the team. * Oversee the consistent delivery of excellent customer service and administration at front of house by regularly monitoring performance and offering feedback, training and support to staff. * Maintain and deliver high standards of facility management across all areas within the resp