CustomerExperienceSpecialist–NightShift(4pm-midnight)

Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500 manufacturers, from space rockets, to electrical cars, to robotics. At Vention, you’ll work alongside driven and talented people who care deeply about their craft and the impact they create. We’re a team of high achievers who grow through meaningful work, solving complex challenges, learning fast, and seeing the results of our efforts every day. We move quickly and aim high, but we do it together with care, collaboration, and respect. Our culture celebrates diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real difference. Vention is looking for an enthusiastic and dedicated Customer Experience Specialist to join the Customer Success team in Montreal. In this role, you will provide first-class customer support to ensure peak customer satisfaction. You will track all points of customer engagement, address customer queries, and identify ways to improve our customer services. We are looking for a technical thinker whose expertise results in excellent customer relationship management and a positive brand image. More specifically, you will: * Become an expert on Vention’s platform and help our customers navigate the ecosystem. * Support our customers along the entire sales cycle and streamline their customer experience. * Manage live-chat and phone calls, ensuring proper routing across the organization. * Process order changes and return authorizations, track shipments, and proactively solve problems. * Engage with customers via surveys, proactive calls, and other touchpoints. * Partake in weekly case meetings, helping identify opportunities to c