Xero
Marketing
CustomerExperienceSpecialist
“Customer Experience Specialist at Xero. Skills: Customer support, Communication, Problem-solving. Provide high-quality support and guidance. Help users navigate queries”
Industry & Context.
Resolve customer queries; Solve problems
What They're Looking For.
Must Have
Experience from a service environment where you have successfully worked towards service levels and quality targets, Clear, concise, and authentic communication style, Confidence to make proactive outbound calls, Initiative to self-manage daily tasks, Growth mindset and readiness to consistently learn and build knowledge, Committed team player who proactively assists others and builds relationships through trust, Proficiency with IT tools like Microsoft Office or Google Suite
Nice to Have
Experience with accounting systems or case management tools
What You'll Do.
Provide high-quality support and guidance
Help users navigate queries
Deliver best-in-class experience
Reach out to customers proactively
Simplify complex information
Engage in proactive call campaigns
Manage and resolve customer cases
How You'll Work.
Team & Collaboration
Collaborate effectively across all teams at Xero; Build relationships through trust
Communication Scope
Clear, concise, and authentic communication style; Writing an email; Speaking on the phone
Applying for this Customer Experience Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Xero?
Real rants from real employees. Read before you apply.