SBT Global, Inc.
Cosmetics
CustomerExperienceSpecialist
“Customer Experience Specialist at SBT Global, Inc.. Skills: customer service, communication, product knowledge, relationship-driven. Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone. Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution”
Industry & Context.
full ownership of resolution; Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions
On-site position
What They're Looking For.
Must Have
3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level, written and verbal communication able to adapt tone across consumer-facing and trade communications, Experience with CRM platforms and order management systems required, Highly organized with the ability to manage competing priorities without sacrificing quality
Nice to Have
Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage
What You'll Do.
Manage all inbound customer communications across phone
and digital channels with accuracy
and brand-appropriate tone
and account inquiries efficiently and with full ownership of resolution
Develop and maintain expert-level knowledge of BRG Skin's product portfolio
including the science behind each formulation
to guide customers toward the right regimen
Support partners and accounts with order management
and general account needs
Collaborate with sales and marketing on growth opportunities
new account onboarding
and promotional initiatives
Identify and surface recurring customer feedback or operational patterns that could inform product
or logistics decisions
Maintain accurate documentation
and reporting on a timely basis
Represent BRG Skin with professionalism
and integrity in every interaction
How You'll Work.
Team & Collaboration
Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives
Communication Scope
written and verbal communication able to adapt tone across consumer-facing and trade communications
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