CustomerExperienceSpecialist

**Job title:** Customer Experience Specialist – General Medicines ** _Location:_** Riyadh, Jeddah, Saudi Arabia. ## About the job As **Customer Experience Specialist** within our General Medicines team, you'll drive best-in-class customer satisfaction and sales performance while ensuring compliance and finding innovative ways to enhance the customer journey. Ready to get started? Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve. ## About Sanofi We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. ## Main responsibilities * Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within your assigned area, ensuring alignment with business unit objectives * Serve as the main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings across multiple channels * Build dynamic customer profiles and segmentation based on digital habits and preferences, coordinating with Customer Support Leaders to develop tailored engagement plans for key prescribers * Orchestrate hybrid and omnichannel campaigns with full empowerment, leveraging digital tools to improve customer engagement and achieve monthly, quarterly, and annual sales targets * Implement and monitor individual customer journeys in collaboration with cross-functional teams, Centers of Excellence, and headquarters to drive continuous improvement * Maintain territory coverage plans and keep customer info