REXEL
Retail
CustomerExperienceSpecialist
“Customer Experience Specialist at REXEL. Skills: Customer experience, Digital optimization, E-commerce. Optimize digital customer experience. Perform CX analyses”
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
HBO/WO work- and thinking level, Knowledge of customer behavior, UX, CX, Knowledge of e-commerce, Experience with Google Analytics, Experience with CMS, Experience with HTML, Experience with Hotjar, Experience with GTM, Experience with onsite search tooling, Experience with Atlassian, Experience with A-test software, Technical affinity, Knowledge of products and services, Knowledge of organization, processes, systems, Strong analytical skills, Organizational sensitivity, Independent work capability, Project work capability, Excellent Dutch language skills, Excellent English language skills, Strong verbal communication skills, Strong written communication skills, Ability to convey complex issues clearly, Ability to build and maintain relationships
Nice to Have
Knowledge of qualitative and quantitative analysis, Knowledge of project management
What You'll Do.
Optimize digital customer experience
Initiate CX improvements
Manage digital customer journey
Improve digital customer journey
Support online marketing activities
Collaborate with e-commerce
Collaborate with marketing
Collaborate with external partners
How You'll Work.
Team & Collaboration
E-commerce team; Marketing team; External partners
Communication Scope
Verbal communication; Written communication; Convey complex issues
Process & Methodology
Project management
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