Motorway
used car marketplace
CustomerExperienceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Specialist at Motorway. Skills: customer experience, problem-solving, communication. guiding customers through our cutting-edge online platform. solving real problems”
What You'll Achieve.
making sure they have a smooth and enjoyable journey with us; customer satisfaction; sales retention; making sure they get the best deal and avoid the stress of traditional methods
Industry & Context.
solving problems; finding creative solutions; using your initiative and problem-solving skills to tackle any challenges
What They're Looking For.
Must Have
genuine enjoyment in helping people, knack for building rapport, natural communicator, whether it's on the phone, via email, or through chat, detail-oriented, quick learner, enjoy solving problems, thrive in a collaborative environment
What You'll Do.
guiding customers through our cutting-edge online platform
solving real problems
making their car selling experience amazing
mastering our systems
ensuring data accuracy and efficiency
championing the customer
looking for ways to make their experience even better
How You'll Work.
Team & Collaboration
thrive in a collaborative environment
Communication Scope
natural communicator, whether it's on the phone, via email, or through chat
Full Job Description
ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. AND HERE'S WHERE YOU COME IN We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. This role is based on-site at our vibrant Brighton office. As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. Within the Customer Experience Specialist role, there are two distinct functions: 1. Dealer Support Specialist: The first point of contact for our dealers using the Motorway platform, guiding them through the various stages of buying vehicles on our platform and supporting them throughout their journey with Motorway. 2. Seller Support Specialist: Manage post-sale inquiries and resolutions, including handling transportation issues and processing cancellations, with a focus on customer satisfaction and sales retention. We will evaluate your experience and preferences during the screening call and place you where we think you would be best suited to succeed. WHAT MAKES US DIFFERENT We're not your typical call centre. No rigid scripts or endless queues here. We're using tech to shake up the car industry. We're empowering buyers and sellers to get the best deals. And we're building a team of passionate people who are excited to be part of something truly innovative. Here's what that means for you: - Impactful Work: You're not just answering calls; you're gui
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