Mishimoto
Automotive
CustomerExperienceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Specialist at Mishimoto. Skills: Customer service, Technical assistance, Product suggestion. Find solutions for customers. Answer general inquiries”
Industry & Context.
Problem solving skills; Troubleshooting
Lift up to 25 pounds, Adjust focus vision
What They're Looking For.
Must Have
High School Diploma/GED, 1-3 years Customer Service experience, 1-3 years Auto industry experience, Understanding of automotive systems, Knowledge of car part functionality, Multitasking skills, Empathy, Excellent problem solving skills, Ability to diffuse frustrated customer, Great typing skills, Microsoft Office skills, Internet skills, Ability to learn new software, Professional English writing skills, Professional English verbal skills, Ability to give feedback, Ability to receive feedback, Teaming skills, Positivity
What You'll Do.
Find solutions for customers
Answer general inquiries
Provide technical assistance
Troubleshoot installation
Select best intercooler
Suggest appropriate products
Monitor industry forums
Research industry forums
Respond to industry forums
Verify website orders
Oversee shipping claims
Process warranty claims
How You'll Work.
Team & Collaboration
Team Mishi collaboration
Communication Scope
English writing; English verbal
Full Job Description
This position offers a base hourly rate plus a generous commission structure! About Mishimoto Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts. Established in 2005, we have two decades of experience in working toward our goal of providing superior cooling system upgrades. Mishimoto has produced a line of upgrades to fit nearly any application including, sport compacts, powersports, trucks, Jeeps, muscle vehicles, daily drivers, and the classics. Mishimoto's corporate headquarters is located in a 67,610 sq. ft. office, warehousing facility and state of the art engineering studio, where we have assembled the industry's cutting-edge tools for evaluating Mishimoto test vehicles in Garnet Valley, PA. This one-of-a-kind facility allows us to maintain a leading position in our industry. With another office in Sparks, Nevada, as well as international locations in Stourbridge, UK and Yangzhou City, China, we have built an unprecedented global infrastructure for the benefit of all our worldwide customers. Benefits and Perks Our employees love our workplace because: It’s a gearhead’s dream – Design and develop performance automotive products for the car scene. The employee discounts rock – Get exclusive access to Mishimoto products and discounts from our partners. The bennies – Medical, dental, vision, paid time off, 401(k) w/ 4% match, disability pay, and life insurance. Customer Experience Specialist Mishimoto is the world leader in performance cooling automotive parts. It is both our commitment to a quality product and excellence in customer service that sets us apart. Our Customer Experience Specialists are on the front lines every day ensuring that any customer question or concern is handled with the utmost professionalism and that a path forward is found. Our Customer Experience Specialists are Team Mishi’s heroes. Every day, with every call, they create a
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