Clipboard
Customer Operations
CustomerExperienceSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Experience Specialist at Clipboard. Skills: Customer support, Problem-solving, Communication. Deliver fast, accurate, and empathetic support across chat, voice, and email. Resolve shift, payment, onboarding, and platform-related issues in real time”
What You'll Achieve.
Uplift as many communities as possible; Achieve financial stability for themselves and their families; Providing essential care to millions of people across the U. S.; Support more than 60,000 professionals using our platform; Improve the worker experience
Industry & Context.
Proactive problem-solver; Solve real-time issues; Troubleshoot issues independently; Applying sound judgment
Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
What They're Looking For.
Must Have
Fluent, professional-level English communication skills, both written and verbal, 2+ years of customer support experience across chat or voice channels, 2+ years of experience using CRMs such as Zendesk or Salesforce, Comfortable using Google Workspace tools including Docs, Sheets, and Gmail, Proactive problem-solver who takes initiative without waiting for direction, attention to detail and ability to stay composed under pressure, Collaborative teammate who communicates clearly and contributes positively to team performance
Nice to Have
Many of our leaders started in this role, and we’re committed to growing talent from within.
What You'll Do.
and empathetic support across chat
and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently
applying sound judgment before escalating
Personalize communication while maintaining a confident
Identify recurring issues
and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast
and uncomfortably high standards in every interaction
How You'll Work.
Team & Collaboration
Collaborative teammate who communicates clearly and contributes positively to team performance
Communication Scope
Fluent, professional-level English communication skills, both written and verbal; Communicate clearly; Personalize communication; Confident, professional, and helpful tone
Full Job Description
ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW 📍 Fully Remote - Philippines & Other APAC Regions Estimated start date: June 8th, 2026 Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c. WHAT YOU’LL DO - Deliver fast, accurate, and empathetic support across chat, voice, and email - Resolve shift, payment, onboarding, and platform-related issues in real time - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation - Troubleshoot issues independently, applying sound judgment before escalating - Personalize communication while maintaining a confident, professi
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