CustomerExperienceSpecialist

### The Company Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians. The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions. Our innovative platform empowers GP practices, Primary Care Networks (PCNs), and Integrated Care Boards (ICBs) to streamline patient management, improve outcomes, and maximise funding. We work with over 600 primary care practices covering 2.5 million patients. ### The Role We are seeking a skilled professional to become a member of our team as a _Customer Experience Specialist,_ to ensure our clients achieve the best possible outcomes with our software. If you meet the following criteria, we want to hear from you: * A solid understanding of how GP practices operate * Understanding of QOF and monitoring recall * Exceptional people skills * Enthusiasm for technology in primary care The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships, to ensure our clients achieve the best possible outcomes with our software. ### Responsibilities This is a customer facing role and responsibilities include: * **Onboarding:** * Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. * Build and maintain strong relationships with clients, acting as their primary point of contact. * **Training & Support:** * Deliver effective user training sessions tailored to various team members within a practice. * Use your experience in recall searches to teach u