Robinhood
Finance
CustomerExperienceRepresentative,CoreServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Representative, Core Services at Robinhood. Skills: Customer service, Product expertise, Financial concepts. Deliver outstanding customer experience. Improve customer delight”
What You'll Achieve.
Ensure users feel understood and valued; Make customers' experience using products seamless
Industry & Context.
Sharp problem-solvers; Exercise independent thought and judgment
Schedule flexibility, In-person attendance expected 5 days per week during 10-week onboarding, In-person attendance expected at least 3 days a week after onboarding
What They're Looking For.
Must Have
Active FINRA Series 7 and 63 Licenses
Nice to Have
Brokerage knowledge into action
What You'll Do.
Deliver outstanding customer experience
Improve customer delight
Act as voice of the customer
Communicate better ways to serve customers
Grow financial services expertise
Develop subject mastery of complex financial concepts
How You'll Work.
Communication Scope
Exceptional empathy; Written communication skills; Verbal communication skills
Full Job Description
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat. This work will range in various topics including equities trading, margin, and options trading-related issues. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We offer a variety of schedules designed to meet our customers and employee needs. Available Shifts Monday - Friday 8:00am-5:00pm ET Monday, Tuesday, Thursday, Friday 9:00am-8:00pm ET Sunday - Thursday 7:00am-4:00pm ET Sunday - Thursday 3:00pm-12:00am ET Sunday - Thursday 11:00pm-8:00am ET Tuesday - Saturday 7:00am-4:00pm ET Tuesday - Saturday 3:00pm-12:00am ET Tuesday - Saturday 11:00pm-8:00am ET This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 10-week onboarding period. After onboarding, in-person attendance is expe
Applying for this Customer Experience Representative, Core Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Robinhood?
Real rants from real employees. Read before you apply.