Slice
CustomerExperienceRepresentative
“Customer Experience Representative at Slice. Skills: customer support, phone interactions, documentation. supporting restaurant partners by streamlining their internal operations. supporting restaurant partners and their customers through inbound and outbound phone interactions”
What You'll Achieve.
consistently deliver a fast, reliable, and high quality customer experience; meeting performance expectations for quality, productivity, and adherence; meeting service level expectations; meet performance expectations for quality assurance, productivity, and low error rate
Industry & Context.
resolve common support issues; resolving standard scenarios independently; escalating issues appropriately; identifying when to escalate and provide clear context that speeds up resolution
onsite position, working schedule is 3 days per week (one 8-hour shift and two 6-hour shifts) between 4pm and 5am
What They're Looking For.
Must Have
Excellent English verbal and written communication skills, minimum B2 level, 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience, attention to detail with the ability to consistently process customer requests accurately, Comfort using ticketing systems, CRMs, and basic spreadsheets, Ability to stay calm, empathetic, and effective in a high paced contact center environment, Ability to multitask and handle competing priorities during peak periods, Collaborate and communicate effectively with team members and leadership
What You'll Do.
supporting restaurant partners by streamlining their internal operations
supporting restaurant partners and their customers through inbound and outbound phone interactions
resolve common support issues
ensure all work is documented accurately in Slice systems
resolving standard scenarios independently
escalating issues appropriately
meeting performance expectations for quality
handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations
documenting interactions accurately
identifying when to escalate and provide clear context that speeds up resolution
support the team during peak periods and meet performance expectations for quality assurance
How You'll Work.
Team & Collaboration
Collaborate and communicate effectively with team members and leadership; collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team
Communication Scope
Excellent English verbal and written communication skills, minimum B2 level; communicate effectively with team members and leadership
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