Polymarket
prediction market platform
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Experience Representative at Polymarket. Skills: Customer experience coverage, Handle escalated tickets, Route tickets, Hold the line during high-traffic events. Own customer experience coverage. Monitor community and social channels”
Industry & Context.
Weekend availability, On-call awareness during shoulder hours
What They're Looking For.
Must Have
Weekend availability, 2–4 years in customer experience, customer support, or trust and safety, Hands-on experience with CRM tooling, Clear understanding that this is a regulated U. S. platform
Nice to Have
Prior experience escalating to trust and safety, compliance, or legal teams, Exposure to KYC/AML workflows, Familiarity with prediction markets, crypto, or other trading products, Comfort with community and social channels, Experience working in a 24/7 support environment
What You'll Do.
Own customer experience coverage
Monitor community and social channels
Handle complex and escalated tickets
Route tickets to internal teams
Hold the line during high-traffic events
Draft macros and response templates
Produce clean handoffs
How You'll Work.
Team & Collaboration
Route tickets into the right internal specialty teams; Produce clean handoffs to the rest of the team
Communication Scope
written communication that shifts naturally between empathetic, firm, and neutral
Full Job Description
ABOUT POLYMARKET Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ABOUT THE ROLE Markets don't sleep, and neither does customer demand. Weekends are when our volume spikes the hardest: sports outcomes resolving on Sunday afternoons, breaking news triggering market reactions on Saturday evenings, elections and major economic events landing whenever they land. We need a dedicated CX presence during those windows who can handle escalations, route the right issues to the right specialists, and keep the bar high. You'll be the senior point of contact during your shift. You'll handle incoming tickets, escalate into our internal specialty teams when needed, and serve as the eyes and ears on community channels during peak hours. WHAT YOU'LL DO - Own customer experience coverage across the ticketing system and monitor community and social channels during your shift - Handle complex and escalated tickets including market resolution disputes, withdrawal and funding issues, KYC follow-ups, and account access problems - Route tickets into the right internal specialty teams with clean tagging and proper PII handling - Hold the line during high-traffic market events — sports finals, elections, breaking news — with on-call awareness during shoulder hours - Draft macros and response templates for recurring issues and produce clean handoffs to the rest of the team - Stay inside approved customer lang
Applying for this Customer Experience Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Polymarket?
Real rants from real employees. Read before you apply.