Pluxee

employee benefits and engagement

CustomerExperienceRepresentative

Lisboa, Portugal FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Customer Experience Representative at Pluxee. Skills: Customer Experience, Stakeholder Management, Onboarding, Support. Manage interactions with stakeholders. Handle complex customer topics”

What You'll Achieve.

Deliver outstanding experience; Timely resolution of tickets; Data quality and traceability

Industry & Context.

employee benefits and engagement
Problems you'll solve

Critical thinking

What They're Looking For.

Must Have

Experience in Customer Experience, Customer Care, or Customer Support roles, Solid experience in customer service and direct stakeholder interaction

Nice to Have

Exposure to commercial topics such as retention, renegotiation, or cross sell, Comfortable working with SaaS platforms and digital products, Hands on experience with Salesforce or other CRM tools, Structured, proactive, and able to manage multiple topics in parallel, Critical thinking and a continuous improvement mindset, Communicate clearly, professionally, and empathetically

What You'll Do.

Manage interactions with stakeholders

Handle complex customer topics

Ensure high quality customer experience

Conduct onboarding sessions

Manage and follow up on tickets

Perform administrative activities

Maintain accurate records

Participate in outbound campaigns

Support commercial activities

Identify commercial opportunities

Identify recurring issues

Suggest improvements to workflows

How You'll Work.

Team & Collaboration

Work closely with Customer Care, Sales, Operations, Finance, Product; Act as a voice of the customer

Communication Scope

Communicate clearly; Communicate professionally; Communicate empathetically

Full Job Description

Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Pluxee is a global player in employee benefits and engagement, operating in 29 countries. We help organizations attract, engage, and retain talent through a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem of over 500,000 clients, 36 million consumers, and 1.7 million merchants. With more than 45 years of experience, Pluxee is committed to creating a positive and sustainable impact for all stakeholders — from supporting local communities and employee wellbeing at work to protecting the planet. 🚀 **Your Next Challenge** Pluxee is looking for a Customer Experience Representative to join our Customer Experience team in Portugal and play a key role in delivering an outstanding experience across our B2B2C ecosystem. This role focuses on managing meaningful interactions with stakeholders, handling topics with higher business and commercial impact such as onboarding, contract topics, retention, and cross sell opportunities. You will work closely with internal teams such

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