Indigo Books & Music
Retail
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative at Indigo Books & Music. Skills: customer experience, retail operations, inventory management. Support the daily operations of the store, before or after the store closes (5AM or 10PM start time). Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise”
What You'll Achieve.
cultivate an environment that promotes authentic employee and customer experiences; add joy to our customers' lives
Industry & Context.
Ability to be mobile on the sales floor for extended periods of time, Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques, Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
What They're Looking For.
Must Have
Adaptability, flexibility, a willingness to learn new things and be exposed to all aspects of the store, Demonstrated commitment to creating an exceptional employee and customer experience, Ability to be mobile on the sales floor for extended periods of time, Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques, Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Nice to Have
Experience in specialty retail or a retail environment
What You'll Do.
Support the daily operations of the store
before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts
manage product returns
and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products
promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience
How You'll Work.
Team & Collaboration
Provide continuous feedback to colleagues and Leadership Team; Share ideas with Leadership Team on how to improve the employee and customer experience
Communication Scope
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Full Job Description
WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our s
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