Indigo Books & Music
Retail
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative at Indigo Books & Music. Skills: customer experience, inventory management, merchandising. This role supports daily store operations, including inventory management, stock replenishment, and processing merchandise. The representative is responsible for creating a visually appealing and welcoming store environment, engaging customers, and role-modeling company values. They also contribute to health and safety initiatives and own their professional development.”
What You'll Achieve.
Add joy to our customers' lives each and every time they interact with us and our products. Our job is to create joyful moments for our customers.
Industry & Context.
Bilingualism (French/English) is required for all positions in Québec; other languages an asset. Accommodations are available upon request to individuals who self-identify as having a disability or special need.
What They're Looking For.
Must Have
Demonstrated commitment to creating an exceptional employee and customer experience. Ability to be mobile on the sales floor for extended periods and lift medium to large items up to 40 pounds. Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings.
Nice to Have
Experience in specialty retail or a retail environment.
What You'll Do.
This role supports daily store operations, including inventory management, stock replenishment, and processing merchandise.
The representative is responsible for creating a visually appealing and welcoming store environment, engaging customers, and role-modeling company values.
They also contribute to health and safety initiatives and own their professional development.
How You'll Work.
Team & Collaboration
The role requires contributing to an environment where health and safety are a top priority and actively participating in ensuring the well-being of colleagues and customers. It also involves providing continuous feedback to colleagues and the Leadership Team.
Communication Scope
French/English bilingualism
Full Job Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE * We love books and all things beautiful * We are Canada’s Cultural Department Store * Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: * We exist to add joy to our customers’ lives each and every time they interact with us and our products * Our job is to create joyful moments for our customers * We treat each other the way we’d treat a valued friend * We inspire each other to do our best work * We seek to ignite creativity and innovation every day * We give back to the communities in which we operate You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s Hi
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