Indigo Books & Music
Retail
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative at Indigo Books & Music. Skills: Customer engagement, Inventory management, Merchandising. Support daily store operations. Conduct inventory cycle counts”
What You'll Achieve.
Add joy to our customers' lives
Industry & Context.
5AM start time, 10PM start time, Flexible schedule, Evenings, Weekends, Holidays, Overnights, Early mornings
What They're Looking For.
Must Have
Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) is required for all positions in Québec
Nice to Have
Experience in specialty retail, Experience in a retail environment, Candidates available for a 5:00am start time
What You'll Do.
Support daily store operations
Conduct inventory cycle counts
Manage product returns
Receive and process incoming merchandise
Use merchandising standards
Create a visually appealing store
Create a warm and welcoming environment
Add joy to customers' lives
Leverage product to tell stories
Engage and connect with customers
Curate specific product collections
Role model Indigo's High Performance Characteristics
Seek information on new products
Seek information on promotions
Seek information on programs
Contribute to a safe environment
Respond to customer feedback
Hold self accountable
Hold others accountable
Provide continuous feedback to colleagues
Provide continuous feedback to Leadership Team
Share ideas to improve experience
How You'll Work.
Team & Collaboration
Colleagues; Leadership Team
Full Job Description
WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. Candidates available for a 5:00am start time will be preferred. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stim
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