Indigo Books & Music
Retail
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative at Indigo Books & Music. Skills: customer experience, sales, merchandising. Support the daily operations of the store, after the store closes (1am-9am). Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise”
What You'll Achieve.
add joy to our customers’ lives each and every time they interact with us and our products; create joyful moments for our customers
Industry & Context.
Overnight Availability Required, Ability to be mobile on the sales floor for extended periods of time, Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques, Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
What They're Looking For.
Must Have
Adaptability, flexibility, a willingness to learn new things and be exposed to all aspects of the store, Demonstrated commitment to creating an exceptional employee and customer experience, Ability to be mobile on the sales floor for extended periods of time, Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques, Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Nice to Have
Experience in specialty retail or a retail environment
What You'll Do.
Support the daily operations of the store
after the store closes (1am-9am)
Conduct inventory cycle counts
manage product returns
and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products
promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience
How You'll Work.
Team & Collaboration
provide continuous feedback to colleagues and Leadership Team; Share ideas with Leadership Team
Communication Scope
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Full Job Description
Location: Toronto Eaton Centre Shift: Operations/Merchandising Overnight Availability Required Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE * We love books and all things beautiful * We are Canada’s Cultural Department Store * Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: * We exist to add joy to our customers’ lives each and every time they interact with us and our products * Our job is to create joyful moments for our customers * We treat each other the way we’d treat a valued friend * We inspire each other to do our best work * We seek to ignite creativity and innovation every day * We give back to the communities in which we operate You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, after the store closes (1am-9am) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific p
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