Indigo Books & Music
Retail
CustomerExperienceRepresentative
“Customer Experience Representative at Indigo Books & Music. Skills: Customer engagement, Sales floor operations, Brand representation. Create a warm and welcoming environment. Add joy to customers' lives”
What You'll Achieve.
Cultivate an environment that promotes authentic employee and customer experiences; Add joy to our customers' lives each and every time they interact with us; Create joyful moments for our customers; Ignite creativity and innovation every day
Industry & Context.
Ability to be mobile on the sales floor for extended periods of time, Ability to lift medium to large items, up to 40 pounds, Flexible schedule availability, Physical demands of retail work
What They're Looking For.
Must Have
Ability to be mobile on the sales floor for extended periods of time, Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques, Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Nice to Have
Experience in specialty retail or a retail environment, Bilingualism (French/English) is required for all positions in Québec; other languages an asset
What You'll Do.
Create a warm and welcoming environment
Add joy to customers' lives
Leverage product to tell stories
Engage and connect with customers
Curate specific product collections
Ensure Visual Standards are followed
Role model High Performance Characteristics
Seek information regarding new products
Contribute to health and safety
Respond to customer feedback
Share ideas for improvement
How You'll Work.
Team & Collaboration
Treat each other the way we’d treat a valued friend; Inspire each other to do our best work; Provide continuous feedback to colleagues and Leadership Team
Communication Scope
Influence customers through stories; Connect customers to our brand; Knowing your audience
Applying for this Customer Experience Representative role?
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