Indigo Books & Music
Retail
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative at Indigo Books & Music. Skills: Customer service, Problem solving. Engage with customers. Understand customer needs”
Industry & Context.
Problem-solving; Troubleshooting
Flexible schedule, Weekends, Holidays
What They're Looking For.
Must Have
Excellent verbal communication, Excellent written communication, Demonstrated commitment to customer service, Problem-solving abilities, Resilience, Adaptability, Flexibility, Willingness to learn, Active listening skills, Empathetic approach, Ability to work collaboratively, Organizational skills, Time management skills, Professional demeanor, Availability for flexible schedule, Ability to maintain focus, Ability to maintain energy
Nice to Have
Previous customer service experience, Previous retail experience, Previous customer-facing experience, Experience with CRM systems, Experience with similar tools
What You'll Do.
Engage with customers
Understand customer needs
Provide personalized solutions
Listen to customer feedback
Listen to customer concerns
Respond professionally
Communicate product information
Help customers make decisions
Collaborate with team members
Maintain positive work environment
Maintain inclusive work environment
Handle diverse customer situations
Handle unexpected challenges
Contribute ideas to leadership
Suggest improvements to customer experience
Suggest improvements to employee experience
Maintain detailed records
Follow established procedures
Support team initiatives
Share knowledge with colleagues
Model professional behavior
Take ownership of role
Participate in professional development
How You'll Work.
Team & Collaboration
Collaborate with team members; Support colleagues
Communication Scope
Verbal communication; Written communication
Full Job Description
WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled We're looking for a Customer Experience Representative to join our dynamic team in Peterborough, Canada. In this role, you'll be the heart of our customer interactions, creating meaningful connections and delivering exceptional service that leaves a lasting impression. You'll combine genuine empathy with efficient problem-solving to ensure every customer feels valued and supported throughout their journey with us. * Engage with customers in a warm, welcoming manner, understanding their needs and providing personalized solutions * Actively listen to customer feedback and concerns, responding in a timely and professional manner * Communicate product information clearly and enthusiastically, helping customers make informed decisions
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