Indigo Books & Music
Retail
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative at Indigo Books & Music. Skills: Customer experience, Sales floor engagement. Create a warm environment. Add joy to customers' lives”
What You'll Achieve.
Create an exceptional customer experience; Create an exceptional employee experience
Industry & Context.
Ability to be mobile on sales floor, Lift medium to large items, Up to 40 pounds, Use appropriate equipment, Use safety techniques, Flexible schedule, Work evenings, Work weekends, Work holidays, Work overnights, Work early mornings
What They're Looking For.
Must Have
3 days 6 a.m. - 10 a.m. availability, Availability for at least 1 full weekend day, Availability for 2 other shifts a week, Availability for a closing shift
Nice to Have
Experience in specialty retail, Experience in a retail environment
What You'll Do.
Create a warm environment
Add joy to customers' lives
Leverage product to tell stories
Engage and connect with customers
Support daily store operations
Conduct inventory cycle counts
Manage product returns
Receive and process merchandise
Use merchandising standards
Create visually appealing store
Curate specific product collections
Role model High Performance Characteristics
Seek information on new products
Seek information on promotions
Seek information on programs
Contribute to health and safety
Respond to customer feedback
Hold self accountable
Hold others accountable
Provide continuous feedback
How You'll Work.
Team & Collaboration
Colleagues; Leadership Team
Full Job Description
This is a permanent role. To be considered, you must have at least 3 days of 6 a.m. - 10 a.m. availability (both now AND during the school year), as well as availability for at least 1 full weekend day and 2 other shifts a week, including a closing shift. WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell
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