Indigo Books & Music
Retail
CustomerExperienceRepresentative
“Customer Experience Representative at Indigo Books & Music. Skills: Customer experience, Store operations, Product curation. Create a warm and welcoming environment. Support daily store operations”
What You'll Achieve.
Cultivate an environment that promotes authentic employee and customer experiences; Add joy to our customers' lives each and every time they interact with us; Create joyful moments for our customers
Industry & Context.
Ability to be mobile on the sales floor for extended periods, Ability to lift medium to large items, up to 40 pounds, Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
What They're Looking For.
Must Have
Adaptability, Flexibility, Willingness to learn, Ability to be mobile on the sales floor, Ability to lift medium to large items, up to 40 pounds, Availability to work a flexible schedule
Nice to Have
Experience in specialty retail or a retail environment, Bilingualism (French/English) is required for all positions in Québec, other languages an asset
What You'll Do.
Create a warm and welcoming environment
Support daily store operations
Add joy to customers' lives
Leverage product to tell stories
Engage and connect with customers
Curate specific product collections
Ensure Visual Standards are followed
Role model High Performance Characteristics
Seek information regarding new products
Contribute to a safe environment
Respond to customer feedback
Hold self and others accountable
Share ideas to improve experience
How You'll Work.
Communication Scope
Influence customers through stories
Applying for this Customer Experience Representative role?
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