Indigo Books & Music
Retail
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative at Indigo Books & Music. Skills: customer experience, inventory management, merchandising. Support daily store operations, including inventory management, stock replenishment, product returns, shelving, and receiving merchandise. Create visually appealing store displays using merchandising standards. Foster a warm and welcoming environment, adding joy to customer experiences by engaging with them and curating product collections. Role model high-performance cha”
What You'll Achieve.
Add joy to our customers' lives. Leverage our product to tell stories. Engage and connect with our customers on the floor. Curate specific product collections for each customer you meet.
Industry & Context.
product curation; customer feedback response
Bilingualism (French/English) is required for all positions in Québec; other languages an asset. AI tools may be used in the hiring process for screening and assessments.
What They're Looking For.
Must Have
Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store. Demonstrated commitment to creating an exceptional employee and customer experience. Ability to be mobile on the sales floor for extended periods of time. Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques. Availability to work a flexible schedule, including days, evenings, and weekends.
Nice to Have
Experience in specialty retail or a retail environment.
What You'll Do.
Support daily store operations, including inventory management, stock replenishment, product returns, shelving, and receiving merchandise.
Create visually appealing store displays using merchandising standards.
Foster a warm and welcoming environment, adding joy to customer experiences by engaging with them and curating product collections.
Role model high-performance characteristics, seek information on new products and promotions, and contribute to a safe work environment.
Respond to customer feedback promptly and hold self and others accountable.
Own self-development and provide feedback to colleagues and leadership.
How You'll Work.
Team & Collaboration
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers. Provide continuous feedback to colleagues and Leadership Team. Share ideas with Leadership Team on how to improve the employee and customer experience.
Communication Scope
customer engagement; feedback response
Full Job Description
WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s. * We Will be Totally Customer Centric. * We Will Be Data Driven – System Thinking – Entrepreneurial. * We are Committed to True and Shared Value Creation. * We Will be Human-Centered and AI Enabled. * We are Committed to Caring About Each Other, Our Communities, Our Environment. You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm
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