Indigo Books & Music
Retail
CustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative at Indigo Books & Music. Skills: Customer engagement, Product curation, Store operations. Create a warm environment. Add joy to lives”
Industry & Context.
Ability to lift 40 pounds, Bilingualism (French/English)
What They're Looking For.
Must Have
Ability to be mobile, Ability to lift medium, Availability to work flexible schedule
Nice to Have
Experience in specialty retail, Experience in a retail environment
What You'll Do.
Create a warm environment
Leverage product to tell stories
Engage and connect with customers
Curate specific product collections
Support daily operations
Conduct inventory cycle counts
Manage product returns
Receive and process merchandise
Use merchandising standards
Create a visually appealing store
Ensure Visual Standards are followed
Seek information regarding new products
Contribute to a safe environment
Respond to customer feedback
Hold self accountable
Provide continuous feedback
How You'll Work.
Team & Collaboration
Colleagues and Leadership Team
Full Job Description
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s. * We Will be Totally Customer Centric. * We Will Be Data Driven – System Thinking – Entrepreneurial. * We are Committed to True and Shared Value Creation. * We Will be Human-Centered and AI Enabled. * We are Committed to Caring About Each Other, Our Communities, Our Environment. Job Description You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Support the daily operations of the store, before or afte
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