Robinhood
Finance
CustomerExperienceRepresentative,AdvancedServices
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Experience Representative, Advanced Services at Robinhood. Skills: Customer support, Options trading, Margin trading. Support initiatives improving customer experience metrics. Identify and analyze customer issues”
What You'll Achieve.
Enhance customer satisfaction; Improve team readiness and effectiveness; Ensure swift resolution while balancing business integrity and regulatory compliance
Industry & Context.
Solve customer issues efficiently and effectively; Spot and solve problems
In-person attendance expected 5 days per week during the 9-week onboarding period, After onboarding, in-person attendance is expected at least 3 days a week
What They're Looking For.
Must Have
3+ years of customer experience within financial services, at least 1 year working in an active trader role or on a trade desk, Active Series 7
Nice to Have
Series 3 licensure
What You'll Do.
Support initiatives improving customer experience metrics
Identify and analyze customer issues
Develop subject matter expertise
Utilize customer insights and data analytics
Contribute to internal knowledge bases
Address escalated customer issues
Engage in continuous learning
Provide customer support for Event Contracts
How You'll Work.
Team & Collaboration
Collaborating with cross-functional teams
Full Job Description
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience. As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers. Shifts actively recruiting for by most needed: Remote-Overnights In-office Day Shift Remote- Mid Shift This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Applications for this role will be a
Applying for this Customer Experience Representative, Advanced Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Robinhood?
Real rants from real employees. Read before you apply.