Indigo Books & Music
Retail
CustomerExperienceRepresentative5:00AMOPERATIONSSHIFT
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Experience Representative 5:00AM OPERATIONS SHIFT at Indigo Books & Music. Skills: Customer engagement, Storytelling, Brand connection. Create a warm environment. Create welcoming environment”
What You'll Achieve.
Add joy to customers' lives
Industry & Context.
Lifting up to 40 pounds, Work flexible schedule, Work evenings, Work weekends, Work holidays, Work overnights, Work early mornings
What They're Looking For.
Must Have
Adaptability, Flexibility, Willingness to learn, Ability to be mobile, Ability to lift medium to large items, Availability to work a flexible schedule
Nice to Have
Experience in specialty retail, Experience in a retail environment, Bilingualism (French/English) for Québec, Other languages an asset
What You'll Do.
Create a warm environment
Create welcoming environment
Add joy to customers' lives
Leverage product to tell stories
Engage customers on the floor
Connect with customers on floor
Curate product collections
Ensure visual standards are followed
Maintain visual standards
Role model high performance
Seek information on new products
Seek information on promotions
Seek information on programs
Contribute to health and safety
Respond to customer feedback
Hold self accountable
Hold others accountable
Provide continuous feedback
Share ideas to improve experience
How You'll Work.
Team & Collaboration
Colleagues; Leadership Team
Full Job Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE * We love books and all things beautiful * We are Canada’s Cultural Department Store * Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: * We exist to add joy to our customers’ lives each and every time they interact with us and our products * Our job is to create joyful moments for our customers * We treat each other the way we’d treat a valued friend * We inspire each other to do our best work * We seek to ignite creativity and innovation every day * We give back to the communities in which we operate THIS POSITION IS FOR 5:00AM EARLY MORNING OPERATIONS SHIFT You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Ensure Visual Standards are followed and maintained * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone ac
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