iRhythm
digital healthcare
CustomerExperience,ProgramManager
“Customer Experience, Program Manager at iRhythm. Skills: Customer Experience, Program Manager, strategy, analytics, best practices, stakeholders, sales leadership, cross-functional team members, business goals, performance metrics, geographic sales team. Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service.. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.”
What You'll Achieve.
improve efficiency and outcomes; drive adoption of the Zio Service; ensure the customer experience (CX) is streamlined, personalized, and optimized; align on goals and success metrics of cardiac programs; enable health systems to optimize their program; meet the needs of our customers and drive adoption of the Zio service; meets the needs of iRhythm business goals; demonstrate physician adoption across large health systems, contributing to the health of IRTCs business; impacting deep + broad penetration of their large health systems
Industry & Context.
problem solvers; identify challenges with the current cardiac monitoring program, and recommend solutions
Must be able to travel up to 50%
What They're Looking For.
Must Have
Bachelor’s degree required, Minimum of 6 years of related experience with a Bachelor’s, communication and presentation skills, Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers, Demonstrated ability to adapt quickly and deliver on performance during times of ambiguity and complexity, Ability to multi-task and prioritize in a fast-paced environment, Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio), Must be able to travel up to 50%
Nice to Have
Master’s degree preferred, 4 years of experience in a similar role and a Master’s degree, Experience in device or clinical sales working with large health systems in a consultative capacity preferred, experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred, understanding of the healthcare landscape and experience in cardiology preferred
What You'll Do.
Support customer clinical
and financial goals via designing customer journeys to drive adoption of the Zio Service.
Align with brand priorities to ensure the customer experience (CX) is streamlined
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
Partner with key stakeholders (Director + VP of Cardiovascular Service Line
Chief of Cardiology + EP
etc. ) within large health systems to align on goals and success metrics of cardiac programs
identify challenges with the current cardiac monitoring program
and recommend solutions that enable health systems to optimize their program
Leverage career experience and iRhythm tools to create standardized
reproducible experiences for customer engagements
Accountable to prioritizing work that meets the needs of iRhythm business goals
How You'll Work.
Team & Collaboration
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.; Strategically partner with the geographic sales team to understand their business plan, and how you can best support them, impacting deep + broad penetration of their large health systems
Communication Scope
communication and presentation skills
Process & Methodology
Ability to perform the role effectively for an average of 6 opportunities concurrently
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