Tines
CustomerExperienceOperationsAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Experience Operations Analyst at Tines. Skills: Planhat, Process Design, Data Analysis. Own administration of Planhat. Build automations”
What You'll Achieve.
Scale operational support for the CX organization; Build systems, processes, and infrastructure; Make an immediate impact; Turn operational challenges into scalable solutions; Enable the CX team to operate more efficiently; Make better data-driven decisions; Drive real business results; Achieve highest-priority goals faster; Drive expansion opportunities
Industry & Context.
analytical role; data analysis; dashboard-building skills
Applicants must be authorized to work for any employer in the U.S., Unable to sponsor or take over sponsorship of an employment Visa
What They're Looking For.
Must Have
2-4 years in an analytical role, Experience administering or working deeply within platforms like Salesforce, Gainsight, Planhat, or similar, Comfort learning and building automations, data analysis and dashboard-building skills, Ability to build trust and work independently with cross-functional stakeholders, Direct Planhat experience, SQL or technical querying skills, Experience implementing NPS/CSAT survey programs, Knowledge of CSQL/expansion motions
Nice to Have
Familiarity with Tines product and automation concepts
What You'll Do.
Own administration of Planhat
Resolve data discrepancies
Ensure platform health
Develop self-service reporting capabilities
Maintain data quality and integrity
Serve as primary ops partner
Refine customer lifecycle processes
Identify process gaps
Implement improvements
Redefine customer health scoring
Design survey programs
How You'll Work.
Team & Collaboration
Partner closely with CX leadership; Work with frontline managers; Serve as the primary ops partner for frontline CS managers; Build trust and understanding their day-to-day needs; Identify process gaps with CS ICs and managers; Work independently with cross-functional stakeholders
Full Job Description
Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote position that must be based in EST or CST. We're looking for a Customer Experience Operations Analyst to join our Revenue Operations team and help scale operational support for our growing Customer Experience organization. You'll be the first dedicated hire building the CX Ops function alongside its current leader, who has been running it solo while supporting a Customer Experience organization that's grown to 100+ people. This is a foundational role where you'll have the autonomy to build systems, processes, and infrastructure from the ground up while making an immediate impact on a fast-growing team. You'll partner closely with CX leadership and frontline managers to turn operational challenges into scalable solutions, working on everything from platform administration and data infrastructure to process optimization and strategic initiatives. This is a high-visibility, high-impact role where your work will directly e
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