Five Below
CustomerExperienceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Experience Manager at Five Below. Skills: Customer service, Management, Operations. Wow the customer through personal contact. Train crew on customer service”
What You'll Achieve.
Achieve and maintain customer service score goals
Industry & Context.
Creative thinking
Move merchandise weighing up to 25 lbs, Place/remove merchandise up to a height of 5-10 feet, Ascend/descend ladders, Kneel, bend, twist, and stoop, Flexible schedule including day, evening, weekends, overnight shifts, and travel
What They're Looking For.
Must Have
Minimum 2 years of management experience, Excellent verbal and written communication skills, Ability to multi-task, Creative thinking, Ability to maintain composure under pressure, Ability to work a flexible schedule, Must be able to identify and discern email and print instructions, Must be able to remain in a stationary, upright position for 80% of the time
Nice to Have
College experience preferred
What You'll Do.
Wow the customer through personal contact
Train crew on customer service
Lead store to achieve customer service score goals
Lead front end operations
Ensure front end merchandising standards
Ensure front end equipment is in working order
Perform opening and closing procedures
Maintain store cleanliness and recovery
Perform store manager duties in absence
and supervise crew members
Review corporate communications
Partner in merchandising procedures
Perform store maintenance
How You'll Work.
Team & Collaboration
Partners with the store manager; Partners with the entire store leadership team
Communication Scope
Excellent verbal and written communication skills; Communicate and exchange information with customers; Communicate and exchange information with managers and coworkers
Full Job Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job descript
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