Five Below
Retail
Customerexperiencemanager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer experience manager at Five Below. Skills: Sales, Customer service, Team leadership. Supervise and train store associates. Manage store operations”
What You'll Achieve.
Achieve sales targets; Improve customer satisfaction; Reduce inventory discrepancies
Industry & Context.
Customer issue resolution; Operational problem solving
What They're Looking For.
Must Have
High School diploma or equivalent, 2 years of experience in a supervisory role, Experience with inventory management systems, Experience with customer service
Nice to Have
Associate's degree or higher, Experience in a retail environment
What You'll Do.
Supervise and train store associates
Manage store operations
Ensure excellent customer service
Oversee inventory management
Drive sales performance
Maintain store appearance and visual merchandising standards
Handle customer inquiries and resolve issues
Process customer transactions accurately
How You'll Work.
Team & Collaboration
Store associates; District managers
Communication Scope
Customer interaction; Team communication
Full Job Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job descript
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