Five Below
CustomerExperienceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Experience Manager at Five Below. Skills: Customer service score goals, Front end merchandising, Opening and closing procedures, Store cleanliness, Recovery, Store maintenance. Ensures all crew members are Wowing the Customer through personal contact with customers.. Trains the crew on the B. E. S. T. customer service ensuring that each guest has a fast, friendly check out experience.”
What You'll Achieve.
Achieve and maintain customer service score goals
Industry & Context.
Creative thinking
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required), Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures, Must be able to remain in a stationary, upright position for 80% of the time, Frequently move merchandise weighing up to 25 lbs, Frequently ascend/descend ladders in order to retrieve and put away stock, Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
What They're Looking For.
Must Have
Minimum 2 years of management experience, Excellent verbal and written communication skills, Ability to multi-task, Creative thinking, Ability to maintain composure under pressure, High School Graduate or equivalent
Nice to Have
College experience preferred
What You'll Do.
Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B. E. S. T. customer service ensuring that each guest has a fast
friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations
ensuring front end merchandising (candy
snacks) are set and meet or exceed brand standards.
Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
Responsible for opening and closing procedures
maintaining the store cleanliness
and keeping their store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit
develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage
maintaining stock room
How You'll Work.
Team & Collaboration
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.; Partners with the entire store leadership team in merchandising procedures and World Recovery.; Frequently communicate and exchange information with managers and coworkers.
Communication Scope
Excellent verbal and written communication skills; Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.; Must be able to exchange accurate information in these situations
Full Job Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job descript
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