Five Below
Retail
CustomerExperienceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Experience Manager at Five Below. Skills: Retail operations, Sales generation, Team management. Drive store sales and profitability. Manage store operations”
What You'll Achieve.
Achieve sales targets; Improve customer satisfaction; Reduce employee turnover; Maintain store appearance
Industry & Context.
Customer issue resolution; Operational challenges
What They're Looking For.
Must Have
High School diploma or GED, 2+ years of experience in a retail leadership role, Experience with inventory management, Experience with visual merchandising
Nice to Have
Bachelor's degree in Business or related field, Experience with point-of-sale (POS) systems, Experience with customer relationship management (CRM) software
What You'll Do.
Drive store sales and profitability
Manage store operations
Lead and develop store team
Ensure exceptional customer service
Maintain visual merchandising standards
Manage inventory levels
Control store expenses
Ensure compliance with company policies
How You'll Work.
Team & Collaboration
Store team; District manager; Corporate partners
Communication Scope
Customer interaction; Team communication; Reporting
Full Job Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job descript
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