CustomerExperienceManager

Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. By automating complex, manual healthcare processes—like benefit verification and prior authorization—we’ve achieved 10x revenue growth over the past year, growing from $0 to >$10M in annual recurring revenue in less than 2 years, and currently help more than 400,000 new patients every month. We’re partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies. Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical. We are now scaling rapidly following a major funding round. ABOUT THE ROLE We’re hiring a Customer Experience Manager to own the post-implementation relationship with our customers and drive long-term platform adoption, retention, and expansion. Reporting to the Head of Pharmacy Operations and PBM Relations, you will be the strategic point of contact for healthcare organizations after they go live on Develop Health—ensuring they see measurable value from our platform and scale their usage over time. This role is built for someone with a background who can speak the language of the pharmacists, nurses, and care teams using our tools every day and understand their experience with the technology. You’ll combine that fluency with a data-driven approach to customer success—reviewing utilization metrics, identifying trends, and turning insights into action plans that drive outcomes for our customers and their patients. Your frontline perspective will be critical in shaping what we build. You’ll partner closely with product and engineering to surface real-world feedback and help prioritize improvements that matter most to our users. This role is for someone who thrives in a fast-moving, high-autonomy environment. Healthcare experience is essenti