Cloudflare
Technology
CustomerExperienceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Experience Manager at Cloudflare. Skills: Customer Success, Account Management, AI-driven optimization. Lead post-sale customer journey. Manage customer onboarding”
What You'll Achieve.
Maximize renewal value; Accelerate customer outcomes; Maximize operational efficiency
Industry & Context.
Excellent problem solving skills; AI Problem Solving
Up to 50% travel
What They're Looking For.
Must Have
3+ years Customer Success/Account Management or sales, 2+ years industry experience, Bachelor's degree or professional qualification, Understanding of computer networking, Experience with project management, Experience with account portfolio planning, Experience with Cloud implementation, Experience with prioritization, Expertise in SaaS retention, Expertise in sales process, Excellent knowledge of value driven sales, Excellent problem solving skills
Nice to Have
Experience in cloud security, Experience in performance industries, Knowledge of network security, French language skills, German language skills
What You'll Do.
Lead post-sale customer journey
Manage customer onboarding
Manage customer retention
Manage contract renewals
Act as trusted advisor
Act as commercial owner
Build strategic relationships
Articulate business value
Collaborate with Sales team
Maintain accurate weekly forecasts
Lead critical engagements
Embed AI-driven optimization
Uncover selling opportunities
Automate routine tasks
Accelerate customer outcomes
Maximize operational efficiency
Manage customer engagement
Execute success plans
Present relevant features
Justify business value
Conduct business reviews
Conduct renewal meetings
Plan executive business reviews
Execute executive business reviews
Demonstrate customer impact
Drive customer growth
Drive customer adoption
Report accurate weekly forecast
Maximize renewal value
Negotiate renewal contracts
Execute renewal contracts
Identify selling opportunities
Identify business value
Drive alignment with Sales
Contribute to team forecasting
Contribute to team planning
Contribute to team targets
Develop long-term relationships
Maintain long-term relationships
Resolve customer business issues
Work towards customer goals
Manage customer feedback
Provide feature requests
Prioritize effectively
Handle multiple deals
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales team; Product teams; Engineering teams; Systems Reliability Engineering; Marketing teams
Communication Scope
Executive Business Reviews
Process & Methodology
Account portfolio planning, Prioritization
Full Job Description
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX What You’ll Do The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted advisor and the commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value. You will collaborate tightly with the Sales team to maintain accurate weekly fore
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