Equus
Workforce Development
CustomerExperience&IntakeSupervisor(WorkforcePrograms)
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Experience & Intake Supervisor (Workforce Programs) at Equus. Ensure clients are welcomed and oriented. Assist in oversight of customer service”
What You'll Achieve.
Maximize performance and productivity
Industry & Context.
Resolve problems encountered during daily operations; Determines appropriate solutions; Troubleshoots system errors
Driver's license in good standing, Valid auto insurance
What They're Looking For.
Must Have
Driver's license in good standing and valid auto insurance required
Nice to Have
Knowledge of WIOA programs preferred, Bi-lingual (English/Spanish) preferred
What You'll Do.
Ensure clients are welcomed and oriented
Assist in oversight of customer service
Assist in oversight of staff work flow
Assist in training of new staff
Resolve problems encountered during daily operations
Determine appropriate solutions
Assist in developing work plans
Assist in modifying work plans
Determine work priorities
Develop work schedules
Review unit procedures
Assist in development of procedures
Assist in revision of procedures
Troubleshoot system errors
Provide work instruction to employees
Assist employees with difficult assignments
Assist employees with unusual assignments
Conduct ongoing supervisions with staff
Provide staff with written feedback
Conduct regular group staff meetings
Meet with project supervisory staff
Meet with cross functional staff teams
Explain regulations to staff
Explain policies to staff
Explain procedures to staff
Develop work plans for coverage
Develop methods for coverage
Develop procedures for coverage
Determine work priorities for coverage
Develop work schedules for coverage
Maximize productivity
Oversee internal monthly reports
Oversee internal quarterly reports
Develop internal monthly reports
Develop internal quarterly reports
Provide work instruction
Assist employees with assignments
How You'll Work.
Team & Collaboration
Meets with project supervisory and cross functional staff teams
Communication Scope
Ability to communicate effectively and efficiently with customers; Ability to communicate effectively and efficiently with program staff; Ability to communicate effectively and efficiently with other involved parties; Ability to explain regulations, policies and procedures to staff
Process & Methodology
Develop work plans, Determine work priorities, Develop work schedules
Full Job Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. The Supervisor Talent Engagement directs the Talent Engagement Specialist team ensuring that job seekers are receiving stellar service upon arrival at the workforce center. * After orientation, ensure clients are welcomed, oriented to available programs and services offered at the career center. * Assist in oversight of customer service and staff work flow. * Assist in training of new staff to ensure consistency. * Resolve problems encountered during daily operations and determines appropriate solutions. * Assist in developing and modifying work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage. * Review unit procedures, assists in the development or revision of needed procedures and troubleshoots system errors. * Provide work instruction and assist employees with difficult and/or unusual assignment. * Conduct ongoing supervisions with staff and provide them with written feedback. * Conducts regular group staff meetings with team. * Meets with project supervisory and cross functional staff teams * Ability to explain regulations, policies and procedures to staff. * Develop work plans, methods and procedures, determines work priorities and develops work schedules to provide adequate staff coverage. * Maximize performance and productivity * Oversees and develops internal monthly and quarterly reports. Provide work instruction and assist employees with difficult and/or unusual assignments * Other duties as assigned ## Qualifications Qualifications: * Knowledge of WIOA programs preferred. * Considerable knowledge of local employment practices and labor market conditions. * Knowled
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